It is important to ask questions about the staffing levels and workload. For example, how many staff members are actually involved in residents’ care? How many people are working at any one time? What are their duties during those times—do they have time to interact with residents? Are there registered nurses on site? How do staffing patterns differ at night? Is there adequate care if my loved one becomes ill while residing there?
It can also be helpful to visit a potential facility at different times—during activities and meal times, for example—and seek feedback from residents and their families or via online reviews.