Resources for Volunteers
Nov. 2020: Increased COVID-19 Precautions
As per Dr. Bonnie Henry's announcements yesterday (Nov. 19, 2020) about our need to increase our efforts to flatten the COVID-19 curve, we strongly urge all our volunteers to wear a mask. We also remind everyone to continue washing (or sanitizing) your hands frequently and to maintain physical distance whenever possible (even when wearing a mask).
Information about the new restrictions in place (Nov. 19 - Dec. 7, 2020) can be found online here: https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions
A video of the presentation can also be viewed here: https://www.youtube.com/watch?v=P00avsC7KPo
(The announcement begins at approximately 12 minutes, 30 seconds, as it is currently edited, Nov. 20, 2020)
We thank all our volunteers for following our COVID-19 Safety Precautions to date. Thanks to your care and caution, we have continued to serve homebound seniors throughout this challenging time.
Please stay safe and healthy everyone!
關於COVID-19最新消息注意事項：
根據邦妮·亨利（Dr. Bonnie Henry）昨天（2020年11月19日）公告，我們需要加大努力以平整COVID-19曲線，我們強烈敦促所有義工們送飯時戴上口罩。希望提醒大家繼續經常洗手（或消毒），並在可能的情況下保持社交距離（即使戴著口罩）。
有關新限制措施（2020年11月19日至12月7日）的信息可以在此處在線找到：
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions
視頻也可以在這裡查看：https://www.youtube.com/watch?v=P00avsC7KPo
感謝所有義工遵循我們對COVID-19的安全預防措施。在這個充滿挑戰的時期我們特別感謝你們繼續為社區服務。
請大家保持安全健康！
As per Dr. Bonnie Henry's announcements yesterday (Nov. 19, 2020) about our need to increase our efforts to flatten the COVID-19 curve, we strongly urge all our volunteers to wear a mask. We also remind everyone to continue washing (or sanitizing) your hands frequently and to maintain physical distance whenever possible (even when wearing a mask).
Information about the new restrictions in place (Nov. 19 - Dec. 7, 2020) can be found online here: https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions
A video of the presentation can also be viewed here: https://www.youtube.com/watch?v=P00avsC7KPo
(The announcement begins at approximately 12 minutes, 30 seconds, as it is currently edited, Nov. 20, 2020)
We thank all our volunteers for following our COVID-19 Safety Precautions to date. Thanks to your care and caution, we have continued to serve homebound seniors throughout this challenging time.
Please stay safe and healthy everyone!
關於COVID-19最新消息注意事項：
根據邦妮·亨利（Dr. Bonnie Henry）昨天（2020年11月19日）公告，我們需要加大努力以平整COVID-19曲線，我們強烈敦促所有義工們送飯時戴上口罩。希望提醒大家繼續經常洗手（或消毒），並在可能的情況下保持社交距離（即使戴著口罩）。
有關新限制措施（2020年11月19日至12月7日）的信息可以在此處在線找到：
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions
視頻也可以在這裡查看：https://www.youtube.com/watch?v=P00avsC7KPo
感謝所有義工遵循我們對COVID-19的安全預防措施。在這個充滿挑戰的時期我們特別感謝你們繼續為社區服務。
請大家保持安全健康！
Nov. 10, 2020:
As per Dr. Bonnie Henry's weekend announcement (and new information available today on the Provincial Health Officer's website), we are reminding all Meals on Wheels volunteers to remain vigilant about protecting their health and safety, and the health and safety of our clients.
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/lower-mainland
Please keep in mind all safety precaution put in place at the beginning of the pandemic. Thanks for your help keeping our clients safe!
As per Dr. Bonnie Henry's weekend announcement (and new information available today on the Provincial Health Officer's website), we are reminding all Meals on Wheels volunteers to remain vigilant about protecting their health and safety, and the health and safety of our clients.
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/lower-mainland
Please keep in mind all safety precaution put in place at the beginning of the pandemic. Thanks for your help keeping our clients safe!
November 2020: To Meals on Wheels volunteers
We made it through our first snowfall warning without any snow!
As we hear of any more snow forecasts, we will send information via email and post updates on this page.
If you feel you are unable to make deliveries due to snow, please let us know. Conversely, if you are comfortable driving in snow and feel that you can help out (perhaps on a different day than your regular shift), we’d be happy for the help. Please also remember that we never ask anyone to volunteer if they feel the conditions are unsafe.
Chinese Meals on Wheels 604-733-6615 / cmow@carebc.ca
Western Meals on Wheels 604-732-7638 / wmowvolunteer@carebc.ca
~Chinese Meals on Wheels & Western Meals on Wheels
We made it through our first snowfall warning without any snow!
As we hear of any more snow forecasts, we will send information via email and post updates on this page.
If you feel you are unable to make deliveries due to snow, please let us know. Conversely, if you are comfortable driving in snow and feel that you can help out (perhaps on a different day than your regular shift), we’d be happy for the help. Please also remember that we never ask anyone to volunteer if they feel the conditions are unsafe.
Chinese Meals on Wheels 604-733-6615 / cmow@carebc.ca
Western Meals on Wheels 604-732-7638 / wmowvolunteer@carebc.ca
~Chinese Meals on Wheels & Western Meals on Wheels
October 19, 2020:
Vicka Ma has started her 1-year maternity leave. Before leaving, she completed the most recent volunteer newsletter, which we are working to distribute now. Vicki also made a point of thanking all of Care BC's volunteers for your support of our charitable programming.
Vicki's replacements are Joanne Yau (Volunteer Engagement Coordinator) and Jeana Hamilton (Volunteer Recruitment Coordinator). Joanne will be the main contact person for existing Western Meals on Wheels volunteers (WMOW) - scheduling concerns, notification of vacations, etc. Jeana will focus on recruitment-related issues.
Joanne - wmowvolunteer@carebc.ca or 604-733-9177 ext. 107
Jeana - hamiltonj@carebc.ca or 604-733-9177 ext. 113
As a reminder, Chris Turner - Western Meals on Wheels Service Coordinator - will also help whenever possible (or forward requests accordingly when necessary).
For the Chinese Meals on Wheels program, Service Coordinators Abby Feng and Kate Yat are here to assist, and May Soo - Chinese Program Director - will continue to assist with recruitment for CMOW.
Vicka Ma has started her 1-year maternity leave. Before leaving, she completed the most recent volunteer newsletter, which we are working to distribute now. Vicki also made a point of thanking all of Care BC's volunteers for your support of our charitable programming.
Vicki's replacements are Joanne Yau (Volunteer Engagement Coordinator) and Jeana Hamilton (Volunteer Recruitment Coordinator). Joanne will be the main contact person for existing Western Meals on Wheels volunteers (WMOW) - scheduling concerns, notification of vacations, etc. Jeana will focus on recruitment-related issues.
Joanne - wmowvolunteer@carebc.ca or 604-733-9177 ext. 107
Jeana - hamiltonj@carebc.ca or 604-733-9177 ext. 113
As a reminder, Chris Turner - Western Meals on Wheels Service Coordinator - will also help whenever possible (or forward requests accordingly when necessary).
For the Chinese Meals on Wheels program, Service Coordinators Abby Feng and Kate Yat are here to assist, and May Soo - Chinese Program Director - will continue to assist with recruitment for CMOW.
Message from Inge Schamborzki, Care BC Executive Director (September, 2020)
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I hope you are doing well and staying safe as we are move into our sixth month living with the COVID 19 pandemic. The ‘new’ normal continues to evolve for all of us and at times changes on a weekly or even daily basis.
What hasn’t changed for the Health and Home Care Society of BC (also known as Care BC) is our commitment to provide essential services for vulnerable and isolated seniors who remain living in their own homes. The delivery of our Meals on Wheels (MOW) program, serving the homebound in Vancouver and Richmond, continues with COVID 19 safety and distancing precautions in place for both our clients and the dedicated volunteers who deliver hot nutritious meals every weekday. In the early days of the pandemic, a number of our retiree volunteers made the difficult decision to step back from their volunteer duties due to their own health concerns, or their concerns for their loved ones. We were fortunate to recruit several hundred new MOW volunteers, some who had been temporarily laid off from work and others who came from employers wishing to have their team members make a real difference and support the community during these challenging and uncertain times. While some of our former volunteers have returned to deliver meals, a significant number of the new volunteers have already resigned as they have returned to work. We already know that more volunteers will be leaving us in September. We cannot provide this vital, community MOW program without the support of our volunteers. As we continuously recruit new volunteers, we also wish to acknowledge and extend a very special thanks to our volunteer team for their significant contribution this year. Care BC’s Family Respite Centre (FRC) had both its Adult Day and Overnight Respite Programs temporarily suspended in March by the Ministry of Health, to prevent the spread of COVID 19 within the community. Since then, the FRC staff have continued to be in regular contact by phone with clients and their caregivers to ensure all aspects of their individual care are being monitored and supported (including access to meals, caregiver support and capacity, medication management, home support needs, etc.). I am very pleased to advise that since August 4th the FRC has been authorized to care for up to six overnight guests - 50% of our regular capacity. Precautionary measures for social distancing have been implemented and personal protective equipment is worn by the FRC staff. For now the Adult Day Program remains closed. However the staff are continuing to be in contact with the families and we look forward to welcoming guests again when it is safe to do so. The FRC provides a vital service for seniors and others with mental or physical frailties, by offering temporary day and overnight care to enable their caregivers to benefit from a much needed “break”. This service is especially relevant today. We wish to take this opportunity to thank our clients and their caregivers for their patience over these past months and also the FRC staff for going above and beyond to continue to care for our clients even from afar. And finally for now, I would like to thank everyone for your thoughtful and generous donations which enable us to continue to provide these invaluable community services now and into the future. We hope you will continue supporting Care BC. Please stay well and safe! Warmest regards, Inge Schamborzki RN, D.Ed. Care BC Executive Director |
致親愛的卑詩護理會朋友,
願您和您的家人一切安康！ 新冠病毒在全球蔓延，疫情嚴峻，社會各階層面對不同困擾。自COVID-19大流行以來, 很多人好像生活在 “新” 的生活模式中, 而這種生活模式每週甚至每天都會有新變化。而我們也必須從變化中改變自己行常活動。 不過, 卑詩護理會 (Care BC) 的社區關懷工作始终如一,沒有改變, 我們至今仍秉持當年的理念,幫助有需要的人或獨居長者可以保持身心健康,長一點的留在家中過生活。[送餐工作]是一項社區必須服務，即使面對疫情，服務仍然不能停下來。面對脆弱社群，我們仍須繼續努力。我們知道送餐義工中有很多服務多年的義工，因為憂慮或身體原因而暫時停下來。我們完全明白，這場疫情是前所未有的。我們認為每一個人在阻止病毒蔓延都扮演一個重要色。幸運地, 有些朋友在這個充满挑戰和不确定的時間願意伸出援手加入送餐行列, 讓我們可以在疫情中順利地繼續運作送餐服務。 不過9月份我們知道將有很多義工都須要重返工作岡位及回到校園, 義工情況就變得緊張, 故希望會有更多朋友願意加入送餐團隊。没有義工的参與, 我們是無法運作這個重要的社區服務。當然, 我們非常感謝過往及在這一年參與送餐服務的所有義工。 另一方面, 由於疫情關係, 卑詩護理會的「家庭暫托中心」於3月停止了服務, 雖然如此, 我們的護理人員仍然與客人保持聯絡；確保他們在進餐、護理、藥物管理等問題都會得到支援。直至8月4日, 衞生局再次通知我們「家庭暫托中心」可重開過夜客人, 準許接收最多6名客人, 這是我們正常客容量的一半。在此期間, 我們所有護理人員都已採取防疫措施,並穿戴各種個人防護裝備,以確保客人安全。[家庭暫托中心] 服務對象主要是一些患有智力或身體虛弱的人及需要支援的長者/患者，可以提供臨時的日間和夜間護理，同時幫助照顧者 (Caregiver) 有一個 “休息” 的機會。這項服務在疫情中尤為重要！。我們在此感謝所有客人和他們的照顧者在過去多個月來耐心配合，以及暫托中心員工們超越忘我的服務。 最後，我們感謝您的支持和慷慨捐助，使我們能夠在現在和將來繼續提供這些重要的社區服務予有需要的長者。請繼續支持卑詩護理會! 謝謝您, Inge Schamborzki RN, D.Ed. Care BC Executive Director |
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We are planning to proceed with Meals on Wheels for as long as possible. Some deliveries have been temporarily suspended while new volunteers are being recruited and oriented. Any client who is affected will be contacted directly by MOW staff to ensure they have access to meals.
We are recommending our clients consider ordering additional frozen meals or have canned food or non-perishable items available. We thank everyone - our current volunteers and all the new volunteers who have offered their help - for their support at this time. If you know someone who may be able to join our team, please refer them to our application page: https://www.carebc.ca/apply-now.html There are some changes to our WESTERN MOW depots; please refer to this updated depot list (updated October, 2020). Please also note that our Granville office building is closed. You can still access our office (204-3077 Granville Street) by entering the building from the garage (via the back alley); the door from the parkade will be left unlocked and you can use the elevator to get to the second floor. Thank you for your flexibility and patience! |
我們在3月23日（星期三）將會繼續送餐服務和保持家庭暫托中心的運作。近日由於新冠狀病毒疫情, 義工非常缺乏; 我們無奈需要將某些送餐路線取消；受影響的客戶我們會直接聯絡。
由於新冠狀疫情急速變化, 我們將會按照溫哥華沿岸衛生局（VCH）的指引， 密切監視發展情況。另外，我們預計未來 可能會有更多送餐路線取消（部分或全部關閉），我們建議客戶準備多一些其他冷凍食品，罐頭食品或不易腐爛的食物。以備不時需。 我們感謝每一位目前參與送餐義工的支持。如果您有興趣加入我們義工團隊（為溫哥華和列治文服務），請到以下申請表： https://cn.carebc.ca/volunteer-application.html |
Coronavirus Disease (COVID-19)
We are continuing to monitor the situation regarding the Coronavirus Disease (COVID-19), following guidelines from Vancouver Coastal Health (VCH). Visit their website for more information: http://www.vch.ca/about-us/news/vancouver-coastal-health-statement-on-coronavirus
Some key points highlighted:
"Risk: The risk of coronavirus disease transmission continues to remain low for residents of British Columbia. People without symptoms do not pose a risk."
"Prevention: Proper hand washing, covering your mouth and nose when coughing or sneezing and staying home when you're sick is the best protection."
Vancouver Coastal Health also held a "townhall" meeting last week (March 5) with a presentation from Dr. Patricia Daly, Chief Medical Health Officer, which provided information about COVID-19 – view the presentation online.
We are continuing to monitor the situation regarding the Coronavirus Disease (COVID-19), following guidelines from Vancouver Coastal Health (VCH). Visit their website for more information: http://www.vch.ca/about-us/news/vancouver-coastal-health-statement-on-coronavirus
Some key points highlighted:
"Risk: The risk of coronavirus disease transmission continues to remain low for residents of British Columbia. People without symptoms do not pose a risk."
"Prevention: Proper hand washing, covering your mouth and nose when coughing or sneezing and staying home when you're sick is the best protection."
Vancouver Coastal Health also held a "townhall" meeting last week (March 5) with a presentation from Dr. Patricia Daly, Chief Medical Health Officer, which provided information about COVID-19 – view the presentation online.
近日有關冠狀病毒個案情况引起關注。我們按照溫哥華沿岸衛生局（VCH）的方針指示, 密切監視病毒發展情況。 根據他們在2020年3月4日聲明“目前在卑詩省病毒傳播的機會仍屬偏低。”公眾最好的保護, 是在感冒和流感季節跟從適當衛生手則。 包括經常用肥皂和水適當洗手，咳嗽或打噴嚏時要掩蓋口鼻，生病時要留在家中等等。有關溫哥華沿岸衛生局報告内容，請到以下網址：http://www.bccdc.ca/Health-Info-Site/Documents/Coronavirus%20FAQ%20Trad%20Chinese.pdf
另外,有些人檐心是否須要配戴口罩。我們也非常關注。跟據CNN報道- 加洲大學(University of California) Dr. Charles Chiu 表示，一般美加市民，是没有需要配帶口罩，因口罩並不表示可以预防或防止感染病毒。進一步内容，請到以下網址： https://www.cnn.com/2020/01/28/health/coronavirus-us-masks-prevention-trnd/index.html
另外,有些人檐心是否須要配戴口罩。我們也非常關注。跟據CNN報道- 加洲大學(University of California) Dr. Charles Chiu 表示，一般美加市民，是没有需要配帶口罩，因口罩並不表示可以预防或防止感染病毒。進一步内容，請到以下網址： https://www.cnn.com/2020/01/28/health/coronavirus-us-masks-prevention-trnd/index.html
Volunteer Mileage Reimbursement
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Volunteer Policies and Procedures
All volunteers of the Health and Home Care Society of BC (Care BC) should be aware of policies and procedures created to ensure the volunteer experience is mutually beneficial to both Care BC and the people who devote their time to our cause. Please see below for our various volunteer policies. Feel free to e-mail or call 604-733-9177 ext.107 if you have any questions or concerns about these policies.
Equality and Diversity Policy and Procedure
Concerns Complaints Procedure
Dismissal Policy and Procedure
Meals on Wheels (MOW)
Client Who Has Fallen, Requiring Medical Assistance Policy and Procedure
Dress Code Policy - Meals on Wheels
Safe Working Conditions Policy and Procedure - Meals on Wheels
Reimbursement Policy and Procedure - Meals on Wheels (see also "Volunteer Reimbursement Form(s)" under Quick Links)
Equality and Diversity Policy and Procedure
Concerns Complaints Procedure
Dismissal Policy and Procedure
Meals on Wheels (MOW)
Client Who Has Fallen, Requiring Medical Assistance Policy and Procedure
Dress Code Policy - Meals on Wheels
Safe Working Conditions Policy and Procedure - Meals on Wheels
Reimbursement Policy and Procedure - Meals on Wheels (see also "Volunteer Reimbursement Form(s)" under Quick Links)
Quick Links:
Volunteer Reimbursement Form - English (updated May 2019)
Volunteer Reimbursement Form - Chinese (updated May 2019) Meal Courier Mileage Guidelines |
Meals on Wheels - Depot Locations (October 2020)
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Family Respite Centre (FRC)
Dress Code Policy - Family Respite Centre
Safe Working Conditions Policy and Procedure - Family Respite Centre
Dress Code Policy - Family Respite Centre
Safe Working Conditions Policy and Procedure - Family Respite Centre
Volunteer Newsletters
Read the latest edition of the Volunteer Newsletters below.
Influenza Control Policy (and COVID-19)
To protect our vulnerable patients, residents and clients from influenza our volunteers will be required to either get the influenza vaccine or wear a mask by the first week of December. Please refer to our full policy below.
There are no specific updates from Vancouver Coastal Health regarding the COVID-19 pandemic yet, but we are monitoring the situation closely. If you have had the flu shot please advise via e-mail or call 604-733-9177 ext.107.
There are no specific updates from Vancouver Coastal Health regarding the COVID-19 pandemic yet, but we are monitoring the situation closely. If you have had the flu shot please advise via e-mail or call 604-733-9177 ext.107.
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Our clients say 'Thanks!'
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From time to time we receive notes from our grateful clients. Please see below for some of their thoughtful messages. And remember that Care BC thanks you too for all you do!
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We had the opportunity to discuss the Meals on Wheels service in the Vancouver Sun, detailing the quality of the meals provided, the volunteer support for the program, and input from a Meals on Wheels client. Special thanks to the volunteers at the kitchen when we arrived to take photos!