Resources for Volunteers
Message from Inge Schamborzki, Care BC Executive Director (March 21, 2020)
Hello. I am writing to thank all of our Meals on Wheels volunteers very much for your continuing dedication and support during this COVID-19 outbreak. I also understand and appreciate the very real concerns that some of you have and the difficult decision you have made to discontinue your volunteer service at this time.
It is our plan to continue to deliver meals for as long as we have enough volunteers and staff available to do so. Cancellations of meals have already occurred and more are anticipated in the coming weeks. This past week we have been grateful for the interest and media support we have received from Global News, CBC Radio and the Vancouver Courier, who are assisting us to actively recruit new volunteers. The response has been significant and somewhat overwhelming as we have had more than 100 individuals apply. Our challenge has been to review the applications as quickly as possible and to begin to “buddy” some of these new people with experienced MOW volunteers who have taken new individuals on routes and provided some orientation. I would like to thank our volunteers very much for doing so and ask for your continued support as we have many more qualified applicants. However not all of them have had their criminal record checks confirmed and we really need their assistance in the interim if we are to continue to deliver meals to those most in need. Staff have also been telephoning all of our meal recipients (or their identified contact) to assure them we are continuing our efforts to deliver meals to them. In the process we have also identified individuals who have other means of accessing food at this time, and who have therefore agreed to temporarily suspend the MOW service. This has enabled us to reduce the number of daily deliveries somewhat and also to continue to accept some new referrals.
The key messages we are continuing to receive from Vancouver Coastal Health (VCH) are the following: Please stay home if you are not feeling well. Wash your hands frequently (or use hand sanitizer when you are out) and sneeze into your elbow. Practice social distancing.
If you think you have COVID-19 take this self-assessment test: covid19.thrive.health.
More information that has been recommended by VCH is available on the BC Centre for Disease Control website:
http://www.bccdc.ca/health-info/diseases-conditions/covid-19
Once again let me thank ALL of Care BC’s MOW volunteers for your dedication and support during these very challenging times. Staff have been trying hard to respond to all calls and requests from MOW clients and volunteers in a timely manner. Your patience and understanding is very much appreciated!! Thank you and please continue to take good care of yourself and your loved ones!!
Warm Regards,
Inge Schamborzki
Care BC Executive Director
Hello. I am writing to thank all of our Meals on Wheels volunteers very much for your continuing dedication and support during this COVID-19 outbreak. I also understand and appreciate the very real concerns that some of you have and the difficult decision you have made to discontinue your volunteer service at this time.
It is our plan to continue to deliver meals for as long as we have enough volunteers and staff available to do so. Cancellations of meals have already occurred and more are anticipated in the coming weeks. This past week we have been grateful for the interest and media support we have received from Global News, CBC Radio and the Vancouver Courier, who are assisting us to actively recruit new volunteers. The response has been significant and somewhat overwhelming as we have had more than 100 individuals apply. Our challenge has been to review the applications as quickly as possible and to begin to “buddy” some of these new people with experienced MOW volunteers who have taken new individuals on routes and provided some orientation. I would like to thank our volunteers very much for doing so and ask for your continued support as we have many more qualified applicants. However not all of them have had their criminal record checks confirmed and we really need their assistance in the interim if we are to continue to deliver meals to those most in need. Staff have also been telephoning all of our meal recipients (or their identified contact) to assure them we are continuing our efforts to deliver meals to them. In the process we have also identified individuals who have other means of accessing food at this time, and who have therefore agreed to temporarily suspend the MOW service. This has enabled us to reduce the number of daily deliveries somewhat and also to continue to accept some new referrals.
The key messages we are continuing to receive from Vancouver Coastal Health (VCH) are the following: Please stay home if you are not feeling well. Wash your hands frequently (or use hand sanitizer when you are out) and sneeze into your elbow. Practice social distancing.
If you think you have COVID-19 take this self-assessment test: covid19.thrive.health.
More information that has been recommended by VCH is available on the BC Centre for Disease Control website:
http://www.bccdc.ca/health-info/diseases-conditions/covid-19
Once again let me thank ALL of Care BC’s MOW volunteers for your dedication and support during these very challenging times. Staff have been trying hard to respond to all calls and requests from MOW clients and volunteers in a timely manner. Your patience and understanding is very much appreciated!! Thank you and please continue to take good care of yourself and your loved ones!!
Warm Regards,
Inge Schamborzki
Care BC Executive Director
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We are planning to proceed with Meals on Wheels for as long as possible. Some deliveries have been temporarily suspended while new volunteers are being recruited and oriented. Any client who is affected will be contacted directly by MOW staff to ensure they have access to meals.
We are recommending our clients consider ordering additional frozen meals or have canned food or non-perishable items available. We thank everyone - our current volunteers and all the new volunteers who have offered their help - for their support at this time. If you know someone who may be able to join our team, please refer them to our application page: https://www.carebc.ca/apply-now.html There are some changes to our WESTERN MOW depots; please refer to this updated depot list (updated March 31, 2020). Please also note that our Granville office building is closed. You can still access our office (204-3077 Granville Street) by entering the building from the garage (via the back alley); the door from the parkade will be left unlocked and you can use the elevator to get to the second floor. Thank you for your flexibility and patience! |
我們在3月23日（星期三）將會繼續送餐服務和保持家庭暫托中心的運作。近日由於新冠狀病毒疫情, 義工非常缺乏; 我們無奈需要將某些送餐路線取消；受影響的客戶我們會直接聯絡。
由於新冠狀疫情急速變化, 我們將會按照溫哥華沿岸衛生局（VCH）的指引， 密切監視發展情況。另外，我們預計未來 可能會有更多送餐路線取消（部分或全部關閉），我們建議客戶準備多一些其他冷凍食品，罐頭食品或不易腐爛的食物。以備不時需。 我們感謝每一位目前參與送餐義工的支持。如果您有興趣加入我們義工團隊（為溫哥華和列治文服務），請到以下申請表： https://cn.carebc.ca/volunteer-application.html |
Coronavirus Disease (COVID-19)
We are continuing to monitor the situation regarding the Coronavirus Disease (COVID-19), following guidelines from Vancouver Coastal Health (VCH). Visit their website for more information: http://www.vch.ca/about-us/news/vancouver-coastal-health-statement-on-coronavirus
Some key points highlighted:
"Risk: The risk of coronavirus disease transmission continues to remain low for residents of British Columbia. People without symptoms do not pose a risk."
"Prevention: Proper hand washing, covering your mouth and nose when coughing or sneezing and staying home when you're sick is the best protection."
Vancouver Coastal Health also held a "townhall" meeting last week (March 5) with a presentation from Dr. Patricia Daly, Chief Medical Health Officer, which provided information about COVID-19 – view the presentation online.
We are continuing to monitor the situation regarding the Coronavirus Disease (COVID-19), following guidelines from Vancouver Coastal Health (VCH). Visit their website for more information: http://www.vch.ca/about-us/news/vancouver-coastal-health-statement-on-coronavirus
Some key points highlighted:
"Risk: The risk of coronavirus disease transmission continues to remain low for residents of British Columbia. People without symptoms do not pose a risk."
"Prevention: Proper hand washing, covering your mouth and nose when coughing or sneezing and staying home when you're sick is the best protection."
Vancouver Coastal Health also held a "townhall" meeting last week (March 5) with a presentation from Dr. Patricia Daly, Chief Medical Health Officer, which provided information about COVID-19 – view the presentation online.
近日有關冠狀病毒個案情况引起關注。我們按照溫哥華沿岸衛生局（VCH）的方針指示, 密切監視病毒發展情況。 根據他們在2020年3月4日聲明“目前在卑詩省病毒傳播的機會仍屬偏低。”公眾最好的保護, 是在感冒和流感季節跟從適當衛生手則。 包括經常用肥皂和水適當洗手，咳嗽或打噴嚏時要掩蓋口鼻，生病時要留在家中等等。有關溫哥華沿岸衛生局報告内容，請到以下網址：http://www.bccdc.ca/Health-Info-Site/Documents/Coronavirus%20FAQ%20Trad%20Chinese.pdf
另外,有些人檐心是否須要配戴口罩。我們也非常關注。跟據CNN報道- 加洲大學(University of California) Dr. Charles Chiu 表示，一般美加市民，是没有需要配帶口罩，因口罩並不表示可以预防或防止感染病毒。進一步内容，請到以下網址： https://www.cnn.com/2020/01/28/health/coronavirus-us-masks-prevention-trnd/index.html
另外,有些人檐心是否須要配戴口罩。我們也非常關注。跟據CNN報道- 加洲大學(University of California) Dr. Charles Chiu 表示，一般美加市民，是没有需要配帶口罩，因口罩並不表示可以预防或防止感染病毒。進一步内容，請到以下網址： https://www.cnn.com/2020/01/28/health/coronavirus-us-masks-prevention-trnd/index.html
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Care BC's Annual Volunteer and Staff Recognition Tea - Postponed
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延期 - 卑斯護理會
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We are postponing our Annual Volunteer and Staff Recognition event (originally scheduled for April 22); we will inform you when a new date is scheduled.
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延期 - 卑斯護理會「義工表揚日」活動
因近日有關冠狀病毒疾病（COVID-19）的情況。我們決定將「義工表揚日」活動(原定4月22日舉行)延期。 關於新日期安排我們將會稍後通知。 |
Scotiabank Vancouver Half-Marathon & 5K Charity Challenge - cancelled for 2020.April 3, 2020: We have just been advised by the race organizers that the Scotiabank Vancouver Half-Marathon and 5K Charity Challenge has been cancelled for 2020. Although we are disappointed that our inaugural year participating in the event will not happen, we completely agree with the decision to be extra cautious during this COVID-19 outbreak.
Scotiabank has kindly agreed to leave the fund-raising option open for those who are still interested in supporting our charity. We appreciate all the support from those who have already donated! |
2020年“伴我同行” 5K慈善步行將會取消我們非常遺憾日前收到主辦單位通知由於COVID-19情況，原定6月28日於Stanley Park 舉行2020年“伴我同行” 5K慈善步行活動將會取消。我們完全明白及體諒主辦單位的決定。豐業銀行同意仍然保留現有網頁給予有興趣支持者我們慈善工作的人繼續捐獻。同時，我們非常感謝對活動已捐獻的所有朋友！
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Refer a Friend!
In September 2019, we hosted a volunteer appreciation event at the City Centre Community Centre in Richmond to thank our volunteers who support Western and Chinese Meals on Wheels programs! We could not provide Meals on Wheels without help from our volunteers! We also launched reward program for any volunteers who help us recruit new members to join our team. There’s still time to refer new volunteers AND earn a $30 gift card. Any current Care BC volunteer who refers a friend to join our team is eligible – the new volunteer must complete 10 routes before March 31st 2020. Gift cards will be distributed in the spring of 2020 (date to be announced). Remember to inform the office when you refer a new volunteer candidate (so we’ll know who referred each new applicant). Thanks again for all your support AND for helping us grow our volunteer team! Thank you also to the CMOW Volunteer Advisory Committee who helped organize the event! |
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卑斯護理會(Care BC)擁有大約400名長期及短期義工幫助每天差不多500份送餐服務。去年我們共送出126,000 份餐食予獨居長者及有需要人仕。沒有義工的參與，我們無法完成我們對社區慈善服務的使命！
為感謝各送餐義工及推廣義工招募工作，我們舉辦「推薦獎賞計劃」，成功介紹你朋友加入義工團隊，並服務送餐10次或以上(必須2020年3月底前完成) ，推薦者便可獲得$30購物優惠券！如有任何問題，請致電 (604)733-6615聯絡 Abby 或 Kate 再次感謝您的支持並幫助我們推廣招募義工活動！ |
Volunteer Mileage Reimbursement
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National Volunteer Week 2019
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Volunteer Policies and Procedures
All volunteers of the Health and Home Care Society of BC (Care BC) should be aware of policies and procedures created to ensure the volunteer experience is mutually beneficial to both Care BC and the people who devote their time to our cause. Please see below for our various volunteer policies. Feel free to e-mail or call 604-733-9177 ext.107 if you have any questions or concerns about these policies.
Equality and Diversity Policy and Procedure
Concerns Complaints Procedure
Dismissal Policy and Procedure
Meals on Wheels (MOW)
Client Who Has Fallen, Requiring Medical Assistance Policy and Procedure
Car Sharing Partnership Policy and Procedure (see also MOW Carsharing Waiver)
Dress Code Policy - Meals on Wheels
Safe Working Conditions Policy and Procedure - Meals on Wheels
Reimbursement Policy and Procedure - Meals on Wheels (see also "Volunteer Reimbursement Form(s)" under Quick Links)
Equality and Diversity Policy and Procedure
Concerns Complaints Procedure
Dismissal Policy and Procedure
Meals on Wheels (MOW)
Client Who Has Fallen, Requiring Medical Assistance Policy and Procedure
Car Sharing Partnership Policy and Procedure (see also MOW Carsharing Waiver)
Dress Code Policy - Meals on Wheels
Safe Working Conditions Policy and Procedure - Meals on Wheels
Reimbursement Policy and Procedure - Meals on Wheels (see also "Volunteer Reimbursement Form(s)" under Quick Links)
Quick Links:
Volunteer Reimbursement Form - English (updated May 2019)
Volunteer Reimbursement Form - Chinese (updated May 2019) Meal Courier Mileage Guidelines |
Meals on Wheels - Depot Locations (updated March 31, 2020)
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Family Respite Centre (FRC)
Dress Code Policy - Family Respite Centre
Safe Working Conditions Policy and Procedure - Family Respite Centre
Dress Code Policy - Family Respite Centre
Safe Working Conditions Policy and Procedure - Family Respite Centre
Volunteer Newsletters
Read the latest edition of the Volunteer Newsletters below.
Influenza Control Policy
To protect our vulnerable patients, residents and clients from influenza our volunteers will be required to either get the influenza vaccine or wear a mask by the first week of December.
The Ministry of Health has created a Frequently Asked Questions (FAQ) document about the Influenza Control Program specifically for volunteers, which can be accessed here.
If you have had the flu shot please advise via e-mail or call 604-733-9177 ext.107.
The Ministry of Health has created a Frequently Asked Questions (FAQ) document about the Influenza Control Program specifically for volunteers, which can be accessed here.
If you have had the flu shot please advise via e-mail or call 604-733-9177 ext.107.
Our clients say 'Thanks!'
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From time to time we receive notes from our grateful clients. Please see below for some of their thoughtful messages. And remember that Care BC thanks you too for all you do!
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We had the opportunity to discuss the Meals on Wheels service in the Vancouver Sun, detailing the quality of the meals provided, the volunteer support for the program, and input from a Meals on Wheels client. Special thanks to the volunteers at the kitchen when we arrived to take photos!